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Frequently asked questions

Q: I forgot my password, how can I get logged in?

A:You may request a temporary password here. Please check your junk/spam folder if you do not receive immediately. Once you login with this temporary case sensitive password you may then change your password.

Q: I don't have a Thibaut account number, how can I get a login?

A:You must first be in touch with your local Thibaut sales rep to establish a trade account here.

Q: I attempted to register but I received an error message indicating my zip code and account number do not match.

A:Was your Thibaut account number just established today? It takes 24 hours for the website to recognize your brand new account. You may try again the following day. If then your account still cannot be registered, please confirm with the sales admin dept that your shipping zip code is indeed correct in our system. (1-800-223-0704 option 5). You may still register with incorrect zip code until your account is updated.

Q: I attempted to register and the submit button is not working

A:Your internet security settings on your current web browser may be causing this issue. Try downloading a new web browser such as Google Chrome, Internet Explorer, Firefox etc.

Some features on our website are available exclusively to Thibaut Account Holders. With a Thibaut Account, you can:

  • View your discounted price
  • View inventory status

If you are a Thibaut account holder and haven’t registered for our site, please fill out the form below and we will email you a password. Your email address will be used as your user name on this site. After you have signed into the site for the first time, you can customize the password.

If you are a designer and would like to order samples you can search for a showroom in your area. If you prefer to open an account directly with Thibaut, please request trade account and you will be contacted by your local sales representative.

Account Number *

Shipping ZIP Code *

Phone Number *

First Name *

Last Name *

Email Address *

Country *

If you have not been sent an invitation, please contact sales support